Custom AI chatbots
Answer the routine questions. Make the next conversation count.
Customers want to know whether you can help, what happens next and how to get started. We build website and support chatbots that answer from your approved information and prepare a useful handoff. Your team receives the context instead of starting from scratch. Questions outside the chatbot's scope go to a person.
Discuss this workflowWhat this could look like
Illustrative scenario, not a client case study
A visitor asks whether your service covers their type of project. The chatbot uses current service information, explains relevant exclusions, collects only the agreed intake details and prepares a handoff. A person provides the final estimate. If the answer is missing or uncertain, the chatbot says so instead of inventing a policy.
What you receive
- Conversation scope, approved answer sources and escalation rules
- Website assistant with clear AI disclosure and an accessible contact alternative
- Agreed lead or support handoff, subject to integration availability
- Tests for incorrect answers, sensitive information, misuse and failed handoffs
How we measure whether it works
Track useful conversations, qualified handoffs, unanswered questions and the staff time needed to resolve them. A high number of chats alone is not a business result.
What to know before you start
Availability depends on the chosen hosting and model services. A chatbot must not invent prices, availability, guarantees or commitments. Low-volume websites may be better served by clearer content and a simple enquiry form before adding AI.
Common questions
Can a chatbot use our website and documents?
Yes, with permission and source review. We identify authoritative pages and documents, resolve conflicting answers and define who maintains them. A chatbot should not treat every old page or file as current policy.
Will a chatbot replace our customer service team?
The initial scope usually covers repeated questions and better intake. Complex requests, complaints, negotiations and consequential decisions stay with your team. The handoff is part of the system design.
Bring us one process worth improving.
Describe the work, the systems it touches and the result you want. We can explore fit before proposing a defined scope and fee. Do not include confidential records.
We agree on scope, acceptance tests and commercial terms before work begins. Implementation, third-party usage and ongoing support are itemized.